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Postbank Tells Social Grant Beneficiaries to Get Their Money at ATMs, Retailers

Several Postbank outlets in KwaZulu-Natal have run out of cash.

As a result, social grant beneficiaries have been urged to collect their money from ATMs and retailers.

On Tuesday, Postbank said 43 outlets had no cash. 

Last month, thousands of beneficiaries were left without money following a software glitch.

Postbank spokesperson Bongani Diako said the announcement was made on public platforms, adding that there were teams on the ground who redirected beneficiaries to other available channels.

“Only 6% of the beneficiaries use the Sassa gold card issued by Postbank. However, this card works like any other bank card, and one can also receive a cashback,” he said.

Beneficiaries, who were due to be paid their social grants, were urged to collect their money at ATMs and retailers, including Boxer, Pick n Pay, Spar, Shoprite, and Usave.

“Many Post Office branches in KZN reported that they anticipated to have insufficient cash in store as a result of cash delivery delays,” he said. 

Communications Minister Mondli Gungubele said he was “at war” with the bank’s former board and accused them of illegally paying a software provider R140 million without following public finance laws.

Gungubele’s department is responsible for overseeing Postbank. 

On Wednesday last week, Shoprite reported that at least 100 000 additional social grant payments were flowing into Shoprite’s Money Market accounts as beneficiaries grapple with dysfunction in Postbank’s system.

Jean Olivier, general manager of Shoprite’s financial services division, told News24 the retailer had recently noticed a surge in beneficiary payments as system glitches at Postbank intensified.

Source : News24